Gershon OtinkorangGershonOtinkorang

2023 — Present

Sole IT support for a 1,200-acre industrial park and the retail sites of its subsidiary — end users, POS and PDA systems, servers, and the site-wide network that connects all of it.

• First and only line of IT support for staff across the park and head office: hardware, software, printers, accounts and access, from triage to resolution.
• Configure, deploy and support point-of-sale systems for Bright Afrimall across multiple retail locations in Ghana, including staff training and remote fault resolution.
• Manage the handheld PDA estate used for stock and operations — provisioning, application deployment and day-to-day fault resolution.
• Designed and deployed the park's fibre backbone, carrying CCTV footage and POS data from factories and remote buildings to the head office, and distributing internet back out to the factories.
• Built the site's internet capacity by aggregating eight individually mounted Starlink terminals into a MikroTik router as eight WAN links, feeding a Huawei S5735 enterprise switch and a GPON distribution layer with 1:4 splitters across the fibre panel.
• Extended coverage beyond the park boundary with point-to-point wireless links and VPN tunnels so off-site locations reach head office resources.
• Installed and manage indoor and outdoor access points with centralised controllers, covering offices, factory floors and open ground.
• Deploy and maintain internal services on Proxmox and Linux servers using Docker and Portainer — Odoo, OpenMAINT, Tailscale and DNS-level ad and content filtering.
• Run IT stores and asset control in Odoo: inventory, stock movements and equipment issue for the IT warehouse.
• Support the survey team by converting CAD site plans into OpenStreetMap data with JOSM, giving the park an accurate digital basemap.
• Act as departmental supervisor in the Engineering & Design Manager's absence, and lead technical interviews for IT Officer hires.